FAQs - Products

Best Practices & General Information

We recommend that you don’t burn candles or incense around your air purifier to ensure that your air is kept clean and your health is not negatively impacted. Burning candles and incense has potential health effects due to exposure to contaminants and particulate matter. Exposure to incense smoke has been linked to several illnesses and certain brands of incense contain chemicals that can cause skin irritation.

Yes, feel free to use your Intellipure air purifier in a vehicle or mobile home! Our units do not draw large amounts of power, which means that a 12-volt inverter with at least 100 watts of power will do. Our Compact Air Purifier only uses 65 watts on the turbo setting, and our Ultrafine 468 unit only uses 95 watts on the turbo setting.

We do not recommend using extension cords or surge protectors with your Intellipure air purifiers. Extension cords and surge protectors come in a wide variety of power ratings and classifications that can interfere with the normal operation of DFS technology and the function of your unit’s motor. Some underground extension cords and surge protectors can also give feedback that can interfere with the control panel functions.

Yes — Intellipure offers a 5-year limited warranty. Our warranty covers any issues you have with your air purifier motor for five years and problems with electronic components for one year.  We recommend customers in the US complete the enclosed warranty registration card within 10 days of purchase to ensure complete coverage.

Tip: You can register your warranty online by visiting this page.

This depends on multiple factors such as square footage, ceiling height, and the pollution level in your space.

  • Compact - 0-500 sq ft, 2-3 changes per hour
  • Ultrafine 468 - 0-1200 sq ft, 2-3 changes per hour

*Based on a controlled testing environment

Air changes per hour or air change rate is a measure of the air volume added to or removed from space in one hour, divided by the volume of the space.1

All of our air purifiers are designed to operate effectively 24 hours a day, 7 days a week, 365 days a year. We believe that the only way to treat indoor spaces is to run the air purifier constantly, as air cleaning is not an event but rather a continual process. If you have any questions about the most efficient way to run your air purifier, feel free to contact us.

At Intellipure, every call is received at our world headquarters in Pulaski, New York. Customer satisfaction is very important to us — we consider customers to be a part of our family.

We are committed to Pulaski and our Intellipure air purifiers. When you purchase from us, you are investing in the well-being of a small Upstate New York town and the potential of those who live here. Learn more about our small-town beginnings!

Hours: Monday – Friday 8:00 AM to 5:00 PM Eastern Time (ET)

Phone: 1-800-843-3860

Ensure your unit is set up properly and cleaning your air the way it should be and find troubleshooting tips for common problems by reading our air purifier manuals.

For additional information and questions, contact an Intellipure representative.

To prevent fires or shock hazards, do not expose your unit to rain or moisture. Our air purifiers are designed for dry, indoor residential use and should not be cleaned under running water or immersed or sprayed with liquids. In the event your air purifier is exposed to moisture, make sure the unit is completely dry before turning it back on.

Our Intellipure Certified Refurbished Units are quality air cleaning products sold at great prices. Every product completes a rigorous refurbishment process that includes full testing to ensure it meets the same functional standards as new Intellipure air purifiers. Your refurbished unit is covered by Intellipure’s warranty and return policy, which protects electrical components for up to one year and the motor/blower for up to five years. New filters and free shipping are also included with your refurbished unit.

CADR stands for clean air delivery rate.

  • Compact Unit: 145.3 overall 
  • Ultrafine 468 Unit: 313.5 Pollen / 269.3 Dust / 259.9 Smoke

For the most effective results, you should place your air purifier in an area where you spend the most time and where airflow won’t be restricted. It is best to give your air purifier enough “breathing room” so that it can take in harmful particles and let out as much clean, fresh air as possible. We also recommend that you don’t place objects directly on top of your air purifier, as this can restrict the amount of air coming out of the unit.

If you decide to mount your Compact Unit on the wall, make sure to leave space between the top of the unit and your ceiling.

For additional questions about where to place your air purifier to receive the most benefit, contact us!

Tip: If you're unsure, we can help!

Intellipure offers a range of air purifiers, each with the same industry-leading DFS technology, for your complete indoor air purification needs. We recommend choosing your air purifier based on the size of your space.

Intellipure's Compact Unit

  • Protects up to 500 square feet.
  • Perfect for small living areas, bedrooms, office spaces, and more.
  • Lightweight and easy to move from one space to another.

Intellipure Ultrafine 468 Unit

  • Protects up to 1,200 square feet.
  • Ideal for larger living spaces, bedrooms, conference rooms, and more.
  • Designed to neutralize particles, volatile organic compounds, and microorganisms, leaving nothing behind but clean, fresh air.

Intellipure SuperV Whole House Air Purifier

  • The unit is installed outside of the furnace's blower. It circulates fresh, contaminate-free air throughout the entire home.

For help figuring out which Intellipure unit is right for you, contact us!

Hours: Monday - Friday 8:00 AM to 5:00 PM Eastern Time (ET)

Phone: 1-800-843-3860

New filters sometimes do have an “odor” to them. The smell is non-toxic, harmless, and should go away after a few days of running the unit.

We compare it to the smell of a new face mask. What you can do to help alleviate the odor is run the system on the Turbo setting as much as possible within the first 24 hours to help break-in the new filters.

Be sure to run your system 24/7/365 since having clean air is a process and not an event.

Filters

The price of our air purifier replacement filters varies based on which filter set or single filter replacement you are ordering.

We also offer the Annual Compact Filter Set to provide you with a complete set of replacement filters to help you keep your air clean and your Compact unit fully functional. For any questions about which filter you need to replace or a filter order you have placed, contact our team.

The price of our filters depends on which air purifier replacement filter set or single filter replacement you order.

You can also purchase the Ultrafine 468 Annual Filter Set for a convenient complete set of replacement filters to keep your Ultrafine 468 unit functional and clean. For questions regarding replacement filters, contact us!

⚠️ Caution: Always disconnect power to the unit before servicing

To watch a demonstration on how to replace your Compact filters, please click the video below.

⚠️ Caution: Always disconnect power to the unit before servicing

To watch a demonstration on how to replace your Ultrafine 468 filters, please click the video below.

⚠️Caution: Always disconnect power to the unit before servicing

Replacing your SuperV Ultrafine Whole House Air Cleaner filter should only take you about 13 minutes. It has one main V-bank filter that can easily be accessed and replaced by removing the unit’s front cover. Once the cover is removed, slide the old filter out and slide the new replacement filter in. You can then reattach the front cover, restart your unit, and get back to enjoying fresh and clean air throughout your home!

Replacing the Pre-Filter

⚠️ Caution: Always disconnect power to the unit before servicing

  1. First, make sure all power to the unit is shut off.
  2. Open the front panel, using the side tabs located on the lower panel, and pull towards you, then lift upwards.
  3. Remove the 6-stage pre-filter. The prefilter can be cleaned monthly by using a small vacuum cleaner wand.

Based on typical use, we recommend replacing this filter every 6 months.

Replacing the Main Filter

⚠️ Caution: Always disconnect power to the unit before servicing

  1. First, make sure all power to the unit is shut off.
  2. Remove the prefilter by using a screwdriver. Remove the 2 screws holding the filter in place.
  3. Remove and discard the old main filter. Slide the new main filter into place and secure the main filter with the two screws. 
  4. Reinstall the prefilter and the front cover. To reset the DFS indicator, turn the unit to medium speed and press the power button for 5 seconds.
  5. When the DFS indicator quickly flashes 3 times, the DFS timer is successfully reset.

Based on typical use, we recommend replacing this filter every 12 months.

Cleaning the High Energy Grid 

⚠️ Caution: Always disconnect power to the unit before servicing

  1. Follow the steps (above) of the filter replacement to remove the filters.
  2. Replace them if needed. Use a pipe cleaner or small vacuum to gently clean the wires on the high-energy grid. 

To purchase an annual Compact filter set, please click here.

How To: Compact filter replacement and maintenance?

⚠️Caution: Always disconnect power to the unit before servicing

Maintaining your Intellipure Compact filter with proper care is crucial to ensuring your unit runs smoothly and effectively cleans your indoor air. Your filter maintenance schedule should be based on the pollution area in your level because filters in units that operate in heavily polluted areas need to be replaced and cleaned more often. 

For most environments, you should replace your pre-filter every 6 months and your main filter every 9 to 12 months. The unit’s high-energy grid should be cleaned with a lint-free cloth every 3 months. Read our instructions above on how to replace your Compact Air Purifier filters for proper installation!

Pre-filter maintenance

⚠️Caution: Always disconnect power to the unit before servicing

  1. First, make sure all power to the unit is shut off.
  2. Remove the front cover of the main unit by grabbing both sides of about 1/3 of the distance from the bottom and pulling the bottom part away from the main body of the unit.
  3. When the bottom of the front cover is a few inches away from the main body, use both hands to pull the front cover down slowly to disable the child lock on top of the front cover.
  4. The pre-filter is locked into the front cover. Use one hand to hold the front cover frame. Use one finger to grab the small ring and pull out the integrated pre-filter. Clean as necessary.
  5. After pulling out the integrated mesh cover, you will see the replaceable VOC pre-filter laying underneath. Replace as necessary.

High Energy Grid maintenance

⚠️Caution: Always disconnect power to the unit before servicing

  1. Turn the safety lock on the high-energy grid from vertical to horizontal; gently pull out the high-energy grid and put it aside on a secure, clean, and dry surface.
  2. Use a clean microfiber cloth to wipe off the dust on the high-energy plate and high-energy wires. If the high-energy grid is cleaned with a damp cloth, air dry the grid before reinstallation.

Main filter & VOC post-filter replacement

⚠️Caution: Always disconnect power to the unit before servicing

  1. Gently pull out the main filter and VOC post-filter cartridge.
  2. Unwrap the plastic on both of your new filters prior to reinstalling them.

Reinstalling your filters

⚠️Caution: Always disconnect power to the unit before servicing

  1. Reinstall the main filter and VOC post-filter cartridge. Make sure the VOC post-filter is facing inside (toward the motor/fan). The main filter must go all the way back in the inner housing toward the fan.
  2. To reinstall the high-energy grid. Make sure the grid and safety lock are facing out towards the front of the unit (towards the cover). The safety lock needs to be on top.
  3. Turn the lever from horizontal to vertical to lock the high-energy grid in place.
  4. Put the pre-filter back on the inside of the door and secure the integrated mesh to hold it into place. There are 10 contact points that you will want to make sure are securely locked in place.
  5. Lastly, put your door back on making sure that the upper tabs at the top of the unit go in first. If done so correctly everything should lock into place.

Reset respective indicators after replacing/cleaning filters.

⚠️Caution: Always disconnect power to the unit before servicing

  1. Reset pre-filter indicator: Hold filter 1/VOC pre-filter indicator for at least 5 seconds to reset the timer.
  2. Reset main filter indicator: Hold filter 2/main filter indicator for at least 5 seconds to reset the timer.
  3. Reset VOC post-filter indicator: Hold filter 3/VOC post-filter indicator for at least 5 seconds to reset the timer.
  4. Reset DFS indicator: Touch the DFS indicator button to turn DFS on or off.

Note: When the indicator is reset, the respective red light will go out and the indicator will return to normal (illuminated in white).

To shop for filters, click here.

⚠️ Caution:Always disconnect power to the unit before servicing

Maintaining your Ultrafine 468 filters properly should only take you ten minutes and is crucial to keep your unit functioning properly. The level of maintenance required for your unit’s filters is based on the pollution level in your environment. Filters need to be replaced and cleaned more often if your unit is being used in a heavily polluted environment.

Your Ultrafine 468 main filter should be replaced every 9 to 12 months, and both the pre-filter and post-filter should be replaced every 6 months.

The Ultrafine 468 high-energy grid should be cleaned every 3 months with a lint-free cloth and the pre-filter should be cleaned every 3 months using a vacuum wand to remove any particle build-up.

Ensure you properly replace your filters by reading our helpful how-to instructions above!

Both the Intellipure VOC pre-filter and the VOC post-filter are made of a proprietary blend of activated carbon. Nothing in our Intellipure air purification systems is corn-based or made with off-gassing materials.

The Intellipure SuperV Ultrafine Whole House Air Cleaner filters are highly efficient and have up to three years of filter life when used at a 50% duty cycle.

Tip: Need to order a replacement? Contact us directly here.

Intellipure Compact

The Intellipure Compact features a sleep mode that dims the main lighting after a set period of time. If your Compact Unit was manufactured in late 2020 or 2021, the unit will automatically go into sleep mode after it is turned on and running for one minute.

You’ve received your Intellipure Compact Unit, now it is time to get it set up!

To set up your new Intellipure Compact, carefully remove your unit from the carton and take off the dust bag that covers it. The dust bag prevents scratches and damage to the unit during transportation and is no longer needed.

Next, remove the plastic wrap on the pre-filter and insert it back into the unit with the airflow and filter description facing up. Each unit comes equipped with one pre-filter and one main filter that will get you started on your journey to cleaner air.

Find a dry and cool place to plug in your unit and remember: the unit is a plug-and-play design meant for indoor use only. Before powering on your unit, be sure to take off the magnetic front cover by using the two bottom tabs on each side of the unit — simply pull out and lift.

Finally, inspect the unit’s power cord for damage. If the power cord is damaged, please contact our customer service department to obtain a replacement. If the power cord is intact, plug in your unit and begin enjoying exceptionally clean air!

You can order an Intellipure Compact Unit with or without a wall mount for any of your small indoor spaces. Without a wall mount, the Compact Unit costs $549.00, and, with the wall mount, the Compact Unit costs $589.00. For more information on this air purifier, click here!

The power consumption of the Intellipure Compact Unit ranges from 9 to 65 watts depending on the fan speed you are using. Each Energy Star-rated unit is designed with a super-efficient EC motor that allows the unit to operate for less than $5 per month!

Your Intellipure Compact Unit has several different controls that you can use to have your air purifier operate to meet your needs.

  • POWER Button: Turns the unit on and changes the fan speed setting.
  • Indicator Lights:
    LOW: The unit is running at a low speed.
    MED: The unit is running at a medium speed.
    HIGH: The unit is running at a high speed.
    TURBO: The unit is running at the highest speed — use for speed cleaning.
    DFS: The DFS function is on.Indicator Lights:

To better understand each part of your new Intellipure Compact Unit. read through the complete user manual

What are the controls on my Compact unit?

The Intellipure Compact Unit weighs 17 pounds and has total dimensions of 20” x 8.75” x 13”. This makes the Compact air purifier easy to move around your space.

The Intellipure Compact Air Purifier has a cleaning capacity of up to 500 square feet. This makes it a great option for your bedroom, small living area, office space, classroom, and other indoor areas.

Tip: You can also, get an Intellipure Compact with a wall mount to get it up off the floor safe from damage.

Each order of the Intellipure Compact includes:

  • Compact DFS Air Cleaning System Unit
  • Six-stage pre-filter and a main filter shipped inside the unit for safety
  • Power cord
  • User manual
  • Warranty card

If you receive your Intellipure Compact Unit and one or more of these pieces are missing, please contact us for replacements before trying to use your unit. If you need help setting up your Compact, refer to our step-by-step guide above.

Tip: Before starting up your Intellipure Compact - open the front cover and take off the plastic around the pre-filter. This plastic helps prevent any issues during shipping.

What's in the Compact box?

Intellipure Ultrafine 468

Once you receive your Intellipure Ultrafine 468 Unit, it is time to get it set up.

First, carefully remove your Ultrafine 468 from the carton and remove the dust bag covering the unit. This bag prevents scratches and other shipping-related damages. Each Ultrafine 468 will come equipped with a pre-filter, a main filter, and a post-filter that are already installed.

Next, find a cool, dry place indoors to plug in and run your unit. Remember that the plug-and-play design is meant for indoor use only.

Finally, inspect the power cord for damage. If the power cord is damaged, please contact us to obtain a replacement cord. If the cord is undamaged, you can plug in your air purifier and begin to breathe cleaner air.

Tip: Keep the box and dust bag just in case you move or go on vacation - it's the best way to bring your air purifier from place to place.

The Intellipure Ultrafine 468 Unit costs $999.00. Read more information about this air purifier on the product page.

Depending on the speed setting you use, the power consumption of the Ultrafine 468 ranges from 19 to 96 watts. On average, people use 20 watts while running the air purifier. Thanks to the design and super-efficient EC motor, this Energy-Star-rated unit can operate for less than $5 per month.

Your Ultrafine 468 air purifier has several different controls and indicator lights to help you understand how your unit is functioning and to continue to fill your spaces with clean air.

  • POWER BUTTON: This turns your unit on and off.
  • SLEEP MODE: This will dim all of the LEDs.
  • SLIDE SPEED CONTROL: This allows you to change between 11 fan speeds.
  • HIGH SPEED: This is the second-highest speed setting.
  • TURBO MODE: This is the maximum speed and CFM setting.
  • Indicators:
    Button 1: This is the reset button for the pre-filter.
    Light Under Button 1: When illuminated, this indicates that your unit’s pre-filter needs to be changed.
    Button 2: This is the reset button for the main filter.
    Light Under Button 2: When illuminated, this indicates that your unit’s main filter needs to be changed.
    Button 3: This is the reset button for the post-filter.
    Light Under Button 3: When illuminated, this indicates that your unit’s post-filter needs to be changed.
    DFS indicator: Use this toggle to turn on or turn off DFS.
    DFS deactivation indicator: When illuminated, DFS is off.

For the full user manual click here

What are the controls on my Ultrafine 468 unit?

The Intellipure Ultrafine 468 Air Purifier weighs 27 pounds and has total dimensions of 30” x 10.6” x 13.4”.

The Ultrafine 468 has a cleaning capacity of up to 1,200 square feet, making it ideal for most small-to-medium-sized indoor spaces. It also comes equipped with rollerblade-style wheels so you can easily move it from room to room.

In your Ultrafine 468 order, we make sure you have everything you need to run your unit and enjoy clean air. Your order will include:

  • Ultrafine 468 Main Unit
  • Cleanable integrated mesh pre-filter (pre-installed)
  • Replaceable VOC pre-filter (pre-installed)
  • Main and VOC-post filter cartridge (pre-installed)
  • Power cord
  • Microfiber cleaning cloth
  • User manual
  • Warranty card

The unit also comes with a Certificate of Performance that lets you know we tested your unit before sending it to you. If any of these pieces are missing or damaged, please contact us so we can send you replacement parts before you run your unit. If you need help setting up your Compact, refer to our step-by-step guide above.

What's in the Ultrafine 468 Box?

Intellipure SuperV Ultrafine Whole House Air Cleaner

If you prefer near-perfect air from every vent instead of using portable air purifiers, this SuperV Ultrafine Whole House Air Cleaner is for you. The Whole House Air Cleaner is the world’s most efficient air cleaner, delivering medical-grade clean air throughout every room in your home. It features our proprietary, award-winning DFS technology and has a lock-tight filtration seal that effectively eliminates mold, bacteria, and viruses before they enter your home. It has a filter life of up to three years and, when professionally installed, can help you keep your home protected. For more information, contact us today!

The cost of the SuperV Ultrafine Whole House Air Cleaner is determined by the dealer in your area. Looking for more information? Fill out this form and we will find a dealer near you.

Unit price does not cover installation cost.

Please click here for more information on our SuperV Ultrafine Whole House Air cleaner.

The SuperV Ultrafine Whole House Cleaner’s power consumption is 4 watts on average. The low wattage of this unit is due to the high efficiency of the power supply and the precision design of our DFS grid and main filter assembly.

The SuperV Ultrafine Whole House Air Cleaner weighs 58 pounds and has overall dimensions of 24” x 14” x 28”.

The Intellipure SuperV Ultrafine Whole House Air Cleaner is installed outside of your furnace’s blower. It can be installed with almost any furnace, but we recommend that you contact an Intellipure representative to make sure this is the right option for you.

This air purifier deactivates mold, viruses, fungi, and bacteria inside the filter and offers medical-grade cleaning to improve the air you breathe indoors. It is the most energy-efficient whole-house air purifier on the market and features our award-winning DFS technology.

Tip: Enlist the help of a local HVAC expert - installation costs may vary so get a few quotes.

Where is the SuperV Ultrafine Whole House Air Cleaner installed?

⚠️ Caution: Always disconnect power to the unit before servicing

We have a network of highly trained professionals that can install the SuperV Whole Home Air Cleaner for you. To find out if we have a professional in your area, please reach out to an Intellipure representative. If we don’t have someone in your area, we are happy to work with any professional HVAC provider of your choice to ensure your air purifier is properly installed!

We recommend that you have a professional HVAC provider install the Ultrafine Whole House air cleaner for you. The typical installation cost is about $400-$600.

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